It’s always nice to be on entorm.com website as we keep you posted on the current and latest jobs, vacancies and recruitments around in Nigeria. Today I am going to show you How to Apply For Latest MainOne Cable Job – 2017.
I’ll also be shadding lights on the type of jobs available at Mainone cable company. A Brief Overview of MainOne Cable job – 2017 shall be made. Also included will be the Job Description For Mainone Cable Job Recruitment – 2017. In the circumstance, the responsibilities to handle as an IT Service Desk Supervisor at MainOne Cable job – 2017 will be discussed.
Another aspect you will be let in is the roles and the Responsibilities to handle as an IT Service Desk Supervisor at MainOne Cable job – 2017. This is without mentioning Basic Qualifications Needed for employment at the MainOne Cable Job Company – 2017.
As an IT Technical Support Manager, the Requirements/Demand on the Job as an IT Technical Support Manager is going to be looked at. Most importantly, how to apply for the post of an IT Technical Support Manager and IT Service Desk Supervisor at MainOne Cable job – 2017 is also provided in the post.
More of this and details is provided as you please read below.
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Deadline:
MainOne Cable job – 2017 is not yet Stated
Brief Overview of MainOne Cable job – 2017
MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business
A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.
Post of work needed at the MainOne Cable job Company – 2017
IT Service Desk Supervisor
Job Description For MainOne Cable Job Recruitment – 2017
- Qualification: BA/BSc/HND
- Location: Lagos
- Department: Information Technology
- Job Type: Full Time
- Job Field: ICT / Computer
- Reporting Line: IT Technical Support Manager
- Experience: 3 years
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Responsibilities to handle as an IT Service Desk Supervisor at MainOne Cable job – 2017
- The Service Desk Supervisor’s role is to ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination of Service Desk functions.
- The Service Desk Supervisor is also responsible for planning, designing, and analyzing the organization’s service desk according to best practices, while ensuring high levels of customer service quality and availability.
- This individual will recommend, develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions.
- The Service Desk Supervisor is also responsible for service process design, performance analysis, and developing proactive resolution plans.
- The Service Desk Supervisor will also contribute to escalated problem resolution by giving in-person, hands-on support to end users where necessary.
What Is Required of The IT Service Desk Supervisor At
MainOne Cable Job Company – 2017
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- Train, coach and mentor Service Desk Technicians and other junior staff.
- Track and analyze trends in Help Desk requests and generate statistical reports.
- Oversee the development, implementation and administration of service desk staff training procedures and policies.
- Oversee development and communication of help sheets, usage guides and FAQs for end users.
- Monitor incident trends and anticipate potential problems for proactive resolution.
- Manage the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
- Manage the overall desk activities and staff.
- Identify, recommend, develop and implement end user training programs to increase computer literacy and self-sufficiency.
- Develop and enforce request handling and escalation policies and procedures.
- Contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.
- Attend Change Advisor Board (CAB) meetings.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
Post of work needed at the MainOne Cable job Company – 2017
Another post available at the MainOne Cable job Company – 2017, is an IT Technical Support Manager
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Basic Qualifications Needed for employment at the MainOne Cable Job Company – 2017
As an IT Technical Support Manager, below are the basic qualifications you are required of for MainOne Cable Job.
- 3+ years’ work experience in IT service desk and support
- Sc./HND in the field of computer science
- Certification in ITIL V3, MCSE/MCSA
- Demonstrated progressive experience in the management of a technical support team.
- Experience with desktop and server operating systems, including Win7,8.1, Windows 2008 server etc.
- Extensive application support experience in
- Extensive knowledge of computer hardware, including troubleshooting.
- Familiarity with the advanced principles of ITIL, ITSM
- Good written, oral, and interpersonal communication skills.
- Knowledge of Microsoft Dynamics AX ERP and SharePoint platform
- Proven track record of developing and providing SLAs and Service Desk deliverables.
- Skills & Competencies
- Understands OSI model and has knowledge of TCP/IP
- Working knowledge of a range of diagnostic utilities etc
Requirements/Demand on the Job as an IT Technical Support Manager
- Team-oriented and skilled in working within a collaborative environment.
- Strong customer service orientation.
- Solid relationship management and performance management skills.
- Proven analytical and problem-solving abilities.
- Keen attention to detail.
- Highly self-motivated and directed.
- Exceptional interpersonal skills, with a focus on listening and questioning skills.
- Ability to present ideas in business-friendly and user-friendly language.
- Ability to motivate and direct staff members and subordinates.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
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How to apply for the post of an IT Technical Support Manager and IT Service Desk Supervisor at MainOne Cable job – 2017
Apply by clicking here >> https://career.mainone.net/
ALSO NEEDED
Post of work needed at the MainOne Cable job Company – 2017
Project Coordinator (Special Projects/Managed Services)
Job Description For Mainone Cable Job Recruitment – 2017
- Employment Qualification: BA/BSc/HND
- Area of specialization: Team Lead, Project Management/Technical Sales
- Location : Lagos
- Job TypeFull: Time
- Experience: 5 years
- Department: Technical
- Post of Job: ICT / Computer Project Management
Responsibilities To Handle As A Project Coordinator At MainOne Cable Job – 2017
- The Project Coordinator, who must have an understanding of Project Management Methodologies,
- exposure to PMP or PRINCE2, and with wireless and terrestrial network experience will be accountable,
- on-time and on-budget for Service Delivery.
Image Source: mainone.net/blog
Other Responsibilities To Handle As A Project Coordinator At MainOne Cable Job – 2017
Specifically the job holder will be responsible for the following;
- Responsible for the implementation of current product portfolio and new products.
- Provides the Project Team (incl. Executives as situation demands) with ad hoc and periodic Project environmental reports specifically to do with project costs, lessons learnt and risks
- Produces Project reports for customer and internal consumption.
- Prepares and manages project plans and implementation schedules using MS Project and other suitable software.
- Perform regular quality inspections (when necessary).
- Manage planning and operations teams and external contractors during project execution.
- Manage Access Requests and Material Movements with the appropriate parties (Logistics, Partner Providers, Vendors, etc)
- Hold regular meetings with all stakeholders on project status.
- Escalates project issues timely.
- Ensures the agreed project management methods, standards and processes are maintained throughout the project lifecycle.
- Develops and maintains the project library, filing, recording and reporting systems.
- Develop and support effective communication mechanisms between the project teams and the rest of the organization.
- Defines clearly project objective.
- Co-ordinates the production of all reports and produce project summary reports.
- Coordinate the installation of network equipment at customer premises or at core network nodes.
- Controls the project implementation process
- Assists with the preparation of bid documents.
- Assists with equipment ordering and payment of vendor/ contractor invoices.
- Assists with contract negotiations with external suppliers.
- Assists in invoicing according to milestone.
Who to supervise The Job Of a Project Coordinator At MainOne Cable Job – 2017
Team Lead, Project Management/Technical Sales
Contacts:
You will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project.
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Qualifications, Skills And Competencies Project Coordinator At MainOne Cable Job – 2017
- Team Oriented and Leadership
- Strong level of professionalism in dealing with highly confidential information
- Proficient use of Microsoft Office suite
- Proficiency in the use of relevant computer applications for financial reporting and project management.
- Problem Management (analysis and resolution)
- PMP or Prince2 project management methodology preferred.
- Outstanding Process and Systems Documentation
- Must have good knowledge of handling Telecommunication or Engineering projects
- Highly Organized
- High level of Integrity
- Demonstrates independent ownership and management of tasks.
- Customer Service Orientation
- Conflict Resolution
- A first Degree in Project Management or BEng, BSc, BTec, Required.
- 5 years post NYSC experience in managing telecom/technology projects is an advantage.
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Job Requirements As A Project Coordinator At MainOne Cable Job – 2017
- Written and verbal communications skills
- Time Management Skills
- Relationship Management and Analytical Skills.
- Problem solving
- Prioritizing workload of self and others
- Presentation skills
- Negotiation and influencing skills
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Method of Application For the post of a Project Coordinator At MainOne Cable Job – 2017
If you know that you have meet the above listed criteriers as a Project Coordinator or as an IT Service Desk Supervisor.
Visit: www.career.mainone.net to apply Now!
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