Ibadan Electricity Distribution Company Recruitment 2019 Is Out

The Ibadan Electricity Distribution Company (IBEDC) Plc – Headquartered in Ibadan who distribute electricity in the southwestern zone (Oyo, Ogun, Osun, and Kwara as well as some parts of Kogi, Ekiti and Niger states).

IBEDC is a company that focuses on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.

We are recruiting to fill the vacant position below;

Job Title: Team Lead – Field Operations

Location: Ibadan, Oyo State

Specialization: Marketing

Job Description

To carry out business development activities concerning IBEDC corporate account -manage (identify new and sustain existing business relationship) IBEDC’s business relationship with industrial customers.

Responsibilities

• Develops, builds and manages IBEDC’s Customer Accounts (According to portfolio either MD/Govt., VIP, Commercial and Residential/Others)
• Identifies potential new clients within IBEDC’s area of operations
• Coordinates all new connections and meter installations (working with Technical Operations)
• Manages customer relationships and identifies business growth opportunities (new and existing MD customers classes)
• Devises relevant strategies to maintain the relationship with existing clients/customers
• Manage customer/client service delivery processes (Meter reading, Billing, Payments, Customer assistance, Service Irregularities, etc.)
• Ensures the implementation of IBEDC’s customer services policies to customers
• Attends to customer queries/complaints on the field and escalates to proper channels to ensure such claims are captured and addressed accordingly.
• Keeps abreast of market trends and supplies management with insights on customer needs, problems, interests and innovative ways for service delivery
• Handles the maintenance of customers account information, i.e. overseeing and vetting raising of CAAD, CRMD, performance analysis for BHCM’s approval
• Planning & tracking of cash collection to ensure achievement of daily required run rate and other administrative duties
• Oversee the smooth running of the Service Center
• Any other task as assigned

Skill Requirements:

• Understanding of the business of IBEDC and related businesses in the electricity sector
• Knowledge of Utilities Industry
• Strategic planning and Business Development (services and products)
• Strong Customer Relation Management skills
• Understanding of Marketing & Customer Insights
• Strong problem solving and analytical skills
• Excellent interpersonal, negotiation and communications skills
• Knowledge of billing /collection practices, procedures, and necessary software in billing reconciliation
• Proficient in the use of Microsoft Office suite and relevant billing applications utilized by IBEDC

Educational Qualification:

• A good Bachelor’s Degree (in Engineering, Business disciplines or any related field)
• A master’s degree in a Business-related field is required

Professional Qualification:

• Membership of a professional body in the Management or Marketing field is required.

Desired Experience:

• At least 5 years post qualification experience of which at least three years must have been in customer services or marketing of products and services.

Guidelines

• After landing on IBEDC JOB Site, click on “Click Here See Vacancies” and select “Team Lead – Field Operations” to apply respectively
• Qualified applicants will receive consideration for employment without regard to race

Deadline For Application: 17th April 2019

How to Apply For IBEDC JOB 2019

Interested applicant should CLICK HERE